Customer service and process automation powered by conversational AI.
Solutions for your internal and external customers
Reduce inbound calls and emails by up to 60%. Facilitate customer self service through chatbots and voice assistants. Build, integrate and deploy bots that will free your teams' time and delight your customers.
Improve internal efficiencies by using bots to handle your teams' most common enquiries. Streamline interactions with IT Helpdesk, HR Payroll and more. Collect, analyse and leverage interaction data to continually improve performance.
Supporting the Public Sector
We're proudly supporting the Public Sector across local government, education and transport. With stretched budgets and an ever increasing demand for digitised access to public services, it's more important than ever to drive operational efficiencies through digital transformation.
Automation - powered by conversational AI - can do just that, and we believe that the gains delivered through service and process automation lead to better, faster, cheaper access to public services, and ultimately a better quality of life for the citizens that need public services the most.
...And driving efficiencies across the Private Sector
Customer expectations have changed. We expect access to products, services and information 24/7, and across a multitude of channels. Businesses lose billions of pounds every year through poor customer service, but service automation through conversational AI can solve the issue.
We believe that automated access to products, information and services creates a point of differentiation for organisations, drives operational efficiencies, and massively improvers the customer experience. Take a look at how we help private sector companies do better for less.
Case Studies
Carmarthenshire Council have deployed Tickit, our helpdesk ticketing automation tool
Find out how IntelAgent is helping Monmouthshire's agents handle real issues
See how IntelAgent helped to close the contact centre on Sundays
From The Blog
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What is software as a service (SaaS) and why does it matter?
Nov 12, 2020 9:09:51 AM
Patrick Hosch, Chief Commercial Officer of WBB talks about the 'SaaS' Business Model to help us understand why it's great for the public sector.
The possible implementations of artificial intelligence are virtually unlimited, and customer experience is an area where AI can be effectively applied.
We're always looking for talented people. If you're interested in working remotely on challenging projects, and having unlimited holidays, drop us a line. We're interested in talking to data scientists, developers and commercially astute software sales pros!
