Reduce inbound calls and emails by up to 60%. Facilitate customer self service through chatbots and voice assistants. Build, integrate and deploy bots that will free your teams' time and delight your customers.
We're proudly supporting the Public Sector across local government, education and transport. With stretched budgets and an ever increasing demand for digitised access to public services, it's more important than ever to drive operational efficiencies through digital transformation.
Automation - powered by conversational AI - can do just that, and we believe that the gains delivered through service and process automation lead to better, faster, cheaper access to public services, and ultimately a better quality of life for the citizens that need public services the most.
Customer expectations have changed. We expect access to products, services and information 24/7, and across a multitude of channels. Businesses lose billions of pounds every year through poor customer service, but service automation through conversational AI can solve the issue.
We believe that automated access to products, information and services creates a point of differentiation for organisations, drives operational efficiencies, and massively improvers the customer experience. Take a look at how we help private sector companies do better for less.
Mar 6, 2021 11:39:58 AM
Working with a large number of UK Local Authorities has given us great insight to the varied citizen enquiries they handle.
Nov 12, 2020 9:09:51 AM
Patrick Hosch, Chief Commercial Officer of WBB talks about the 'SaaS' Business Model to help us understand why it's great for the public sector.
Nov 11, 2020 1:41:26 PM
We're passionate about increasing the accessibility of digital services to everyone.
Nov 10, 2020 5:35:34 PM
Proud to announce: We are now ISO 27001 certified!
Oct 23, 2020 12:11:37 PM
This week, we went international and caught up with Chicago based Aaqib Usman, Founder & CEO at Midwest Immersive.
Oct 23, 2020 12:08:36 PM
One of the biggest issues faced by the public sector is a troubling gap in funding. It is estimated that this gap could total £8 billion by 2025.