Product Update

Latest product releases - October 2021

news and information on the latest product enhancements and releases from WBB.

We've focused a lot on NLP lately and these improvement will really help you out. This month we make the performance of your NLP visual and enable easy correction of any unanswered questions in seconds. 

NLU Statistics

NLU statistics is a new chart within Intelagent's Analytics screen that helps you see how well your Bot is understanding any questions that have been asked.  

In addition to the capability to create and amend NLP using knowlbase you can now see the number of successful interactions the bot has had with 

Screenshot 2021-09-28 at 10.01.31Screenshot 2021-09-28 at 10.01.12

This means you can see how well your bot is performing and have another level of insight into what is happening when users ask questions. 

Unanswered Questions

After a lot of feedback from our customers we have streamlined the process for correcting unanswered questions down to mere seconds. 

Your unanswered questions will now be waiting for you in the Knowlbase screen under Intents. This is updated every night so you can be on top of your bot's knowledge and have it performing at its best. 

Unanswered questions

You can now look at your unanswered questions, review any entities and bulk add them to an intent all within a minute as you can see above. They are automatically clustered for ease of understanding. 



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