Changing the way Governments engage with citizens.
Delivering gains through service and process automation.
Better, faster, cheaper access to public services, means a better quality of life for all citizens.
The most widely used conversational AI platform in Local Government.
Local Government use cases.
Waste collection
The highest volume, lowest value interactions experienced across Local Government often concern waste collection and environmental services. By automating these, we remove 40% of inbound traffic.
Highways
From parking availability to PCN challenges, we're using intelligent automation to streamline access to some of the key highway services across some of the UK's busiest boroughs.
Revenues & Benefits
Often a complex issue that needs sensitivity and expertise, Intelagent helps citizens and teams navigate the information and processes needed to support claims, enquiries and concerns.
Housing
From property searches to booking repairs, we know that social housing brings it's own challenges. Citizens need fast, effective support, whenever, and however they reach out to their Authority. Intelagent does just that.
90 seconds with Monmouthshire County Council
Monmouthshire County Council take more that 50,000 calls a year, many of them around waste collection. Monmouthshire selected WBB and Intelagent to support their citizen centric drive through intelligent automation. Here's a snippet showing how we're helping...