IntelAgent is the world’s most comprehensive customer service automation platform. We’re automating services across the public and private sectors through bots, voice and deep analytics.
IntelAgent deflects up to 60% of enquiries away from traditional channels like telephony and email so our customers save time and money, while delivering an exceptional customer experience.
We know that your customers are inside your business as well as outside, so we automate internal processes like HR and IT too.
This 90 second video will tell you a bit more about us...
Every time a citizen interacts with one of our bots, our IntelAgent platform gets more… intelligent. We’ve processed 2 million+ citizen interactions to date, so we’re pretty good at understanding most things, but when our bots can’t find an answer, they’ll introduce one of your team to take over the chat. IntelAgent monitors that conversation, and learns from what your agent says.
Better understand your citizens with IntelAgent’s ID (insights dashboard). Which service do they most regularly request? What channels do they use? What causes peaks and troughs, and what trends can help you to become a more predictive and preemptive organisation? Build and share beautiful, customised reports in minutes.
Your citizens expect more channel choice than ever before. Reimagine your citizen services by being where they need you; web, Messenger, Whatsapp, Alexa, Google Home, Twitter, SMS, email, in app… you name the channel and our bots will be there.
Remote teams need access to core platforms anytime, anywhere, and across any channel. Our mobile first commitment to world class user experience design means your teams can manage departments, monitor direct reports, and serve customers from the palm of their hands. Whatever the 'new normal' holds, decentralised teams are here to stay, and IntelAgent supports that perfectly.
Our bots do the ordinary so your teams can do the extraordinary. But sometimes, only a human will do. No problem! ‘Switch’ allows your agents to jump into a conversation whenever they’re needed. They’ll get handed the info they need to make the handover seamless, and when they’re done they can switch back to bot mode at the tap of a button. Easy!
Connect the services you need, to deliver the service your citizens expect, and move beyond FAQs. APIs or legacy systems, IntelAgent will read and write the data it needs to execute even the most complex of processes. Better still, our architecture consultants and partners will plan the whole technical journey for you.
“WBB have been an excellent company to work with, very flexible on our requirements and very proactive in their approach to ensure their projects and system delivers.”
“83% of all waste queries are being handled by the bot. With waste making up 54% of all queries this means that we have already given 100s of hours of time back to the contact centre.”
“The bot streamlines user experience, decreases dwell time and has an impact on call centre volumes. WBB can't do enough for us, this has been a very positive experience.”