IntelAgent is the world’s most comprehensive customer service automation platform. We’re automating services across the public and private sectors through bots, voice and deep analytics. IntelAgent deflects up to 60% of enquiries away from traditional channels like telephony and email so our customers save time and money, while delivering an exceptional customer experience. We know that your customers are inside your business as well as outside, so we automate internal processes like HR and IT too. This 90 second video will tell you a bit more about us…
Our bots do the ordinary so your teams can do the extraordinary. But sometimes, only a human will do. No problem! ‘Switch’ allows your agents to jump into a conversation whenever they’re needed. They’ll get handed the info they need to make the handover seamless, and when they’re done they can switch back to bot mode at the tap of a button. Easy!
