RESOURCES

Resources to support your automation journey.

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Read our blogs 

We've got some great articles to help you learn everything you need to know along your digital journey.

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EBOOK

6 tips for Digital Transformation in Local Authorities

We've interviewed dozens of councils in the past 3 years, and distilled some of their best practices into this digital transformation guide. Enjoy!

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Digital Transformation Guide
EBOOK

Best Practices on Improving Quality in your Call Centre

Start employing the best practices that will improve the quality of interactions handled by your call centre.


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EBOOK

Can Chatbots Improve the efficiency of your Contact Centre?

Chatbots can improve the efficiency of your contact centre and help you deliver highly effective customer services. 

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PODCAST

Digital Transformation with Michael Sage - Chelmsford City Council

In this episode, we chat about cloud technologies, conversational data and working to a flat IT structure across the Chelmsford City Council organisation.

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PODCAST

Digital Transformation with Kay O'Flaherty - Wrexham Borough Council

We chat with Kay about how she is driving Wrexham County Borough Council's digital adoption; and how her most recent journey differs from her previous Local Authority roles.

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Intelligent automation, powered by conversational AI

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