Intelligent automation for the transport sector.
Empowering passengers, supporting teams.
Our intelligent automation platform gives passengers better, faster, cheaper access to the services they need, while supporting your teams to provide the best possible customer service.
Trusted by the biggest transport brands
Transport sector use cases.
Real time information
Your passengers need travel information on the move, so we integrate with real time information platforms to give them the most up to date travel information.
Delay repay
The delay repay initiative created a whole new set of policies and procedures. Intelagent automates delay repay claims, removing the repetitive tasks, freeing your teams time.
Station information
Passengers need to know about the stations they visit; is there disabled access? Is there car parking? Automate access to the information passengers need, with Intelagent.
Lost property
Our research shows that contact centres are overrun with lost property enquiries. Intelagent facilitates the submission of requests and automated lost property searches.
90 seconds with TfW
When Keolis Amey took over the Transport for Wales franchise, they committed £5bn over 15 years to improvement infrastructure and passenger experience. WBB was selected to help with the passenger experience. Here's a short video about our work...