In addition to helping passengers, digital assistants can also support the transport industry in meeting regulatory requirements. For example, digital assistants can be programmed to provide passengers with important safety information and instructions, such as emergency evacuation procedures or requirements for the use of personal protective equipment. Digital assistants can also assist with compliance reporting, helping transport companies to track and document their adherence to regulatory standards.
Another benefit of digital assistants in the transport sector is the ability to improve overall efficiency and customer service. By automating routine tasks and providing fast and accurate responses to common customer queries, digital assistants can free up staff time and resources, allowing transport companies to focus on more complex and value-added activities. Digital assistants can also help transport companies to better understand their customers' needs and preferences, enabling them to tailor their services and offerings to meet the demands of their passengers.
In conclusion, digital assistants can provide a range of benefits to the transport sector, its passengers, and the industry as a whole. By offering real-time information and assistance, supporting regulatory compliance, and improving efficiency and customer service, digital assistants can help transport companies to better serve their passengers and stay ahead of the competition.
Here’s what Barry Lloyd, Head of Customer Experience and Innovation had to say about TfW’s digital assistant recently…
